Booking Terms & Conditions

BOOKING TERMS

For all bookings, including those made by telephone or internet, the lead guest must read and agree
to the Holiday Letting Agreement overleaf, the agreement is made binding by the payment of the
deposit. This must be sent to us at the time of booking. The lead guest must be over 18 years of age
and authorized to make the booking and to accept these booking terms & conditions by all persons
named on the Property Rental Booking Form. The Lead Guest will be responsible for making all
payments due.

On receipt of documents from us you must advise us if anything appears to be incorrect. We (the
owners) regret that we cannot accept liability if we are not notified of any inaccuracies within 10
days of our dispatching the documents to you. We reserve the right to refuse a booking without
giving any reason.

 

RENTAL PAYMENT and BOOKING DEPOSIT

In order to confirm your booking a payment of €300/£300 (this amount may vary depending on the purpose of rental or other amount decided by Tranquility
Ireland) must be transferred after reading the terms and conditions. If we do not receive your
payment within 2 days of your verbal or email confirmation, then we will release your reservation
and will not be able to guarantee that the property will subsequently be available.

We must receive the balance of rental fee on the day of arrival or by bank transfer ten working days
before arrival date or by arrangement with the owner. If payment is not received by us in full and by
the date given in our confirmation letter then we reserve the right to treat the booking as cancelled.
In this case, cancellation charges as set out in the clause “Cancellation by you” will be applicable.
NB: No reminders of payment dates will be sent.

Bookings received 6 weeks or less before the booking arrival date must be paid in full.
Although we would not anticipate any costing errors on the confirmation invoice, should there be an
obviously incorrect price shown, then we will issue a new invoice and will not be bound by the
price shown on the incorrect invoice.

Please note your booking deposit is returned one week after your departure date has passed assuming the full amount of rental has been paid as per our terms and conditions.

Cancellation of property or event hire within our booking deems the deposit Non-Refundable.

 

ASSUMPTION OF YOUR CONTRACT

A binding contract comes into existence when your booking is confirmed by telephone (when you
are booking 6 weeks or less before arrival) and in all other cases when the deposit is paid – this will
be noted on your confirmation email. Your refundable booking deposit now becomes non refundable in the case of a cancellation.

 

 

CANCELLATIONS – BY YOU (LEAD GUEST)

CANCELLATIONS – BY YOU (LEAD GUEST)

You may cancel your booking prior to 16 weeks of arrival date. Cancellation must be communicated to us in writing and takes effect from the date received by us. In the event of cancellation then the following charges become applicable:

Less than 16 weeks prior to arrival date – 100% of stated minimum charge amount on each respective property (subject to change), minus monies, if any, paid on account

We remarket the date and if sold we will return your deposit minus a €50/£50 administration charge

Tranquility House – €3,350.00;
Tranquility Pandora – €1,950.00;
Tranquility Villa – €1,950.00;
Tranquility Sweetpea – €1,850.00;
Tranquility Cottage – €1,650.00;
Tranquility Townhouse – €1,250.00

We will then re-market the date and if sold we return your deposit minus a €50/£50 administration charge.

Please note: Your refundable booking deposit now becomes non refundable in the case of a cancellation.

 

 

CANCELLATIONS – BY US

It is extremely unlikely that we will have to make any changes to your property rental.
However, occasionally we may have to make changes and reserve the right to do so at any time.
Most of these changes would be minor and we will advise you of them as soon as they may be
applicable. If we are forced to cancel the property rental because of force majeure or any other
reason that makes the property unfit for rental, you will have the choice of either allowing us to try
to locate a suitable alternative property on your behalf or of cancelling the booking and accepting a
full refund of all monies paid to us. Please note that we are not liable for any consequential loss or
incidental expenditure resulting from the cancellation of your stay.

INSURANCE

It is the responsibility of the guests to ensure that their personal possessions are insured. We cannot
accept any liability for theft of, loss or damage to personal possessions. We also recommend that
guests arrange adequate travel insurance for cover in case of cancellation (see CANCELLATIONS)

We strongly recommend in the case of events or weddings to purchase applicable insurance to ensure no loss of revenue in the event of an unforeseen cancellation.

 

COMPLAINTS

Complaints must be reported immediately to the owners of the property or to their representatives
thereby giving them the opportunity to rectify the problem during your stay. If the problem cannot
be rectified during your stay, you must write to us within 28 days of departure giving full details of
your complaint. We cannot accept complaints if you have not followed the course of action laid
down in this clause.

 

OCCUPATION OF THE PROPERTY

Only the named guests are permitted to use or stay in the property. If you are expecting overnight
visitors, you must let us or our representatives know. You and your party must not exceed at any
time the numbers of sleeping places. The owners or our representatives have a right at all times to
refuse access to the property for people who are not members of the party.

 

LOCATION MAP & DIRECTIONS + KEY COLLECTION

A Location Map and Directions along with Key Collection instructions will be sent to the booker on
receipt of deposit payment.

 

 

ARRIVAL/ CHECK IN TIME

This is from 4.00pm on the arrival day booked. We may be a little flexible on this provided that
there are no departures from the night prior. Please check with us within a few days of your arrival date and when possible we will be happy to oblige.

 

 

DEPARTURE/CHECK OUT TIME

This is by noon on the departure day booked. We can be a little flexible on this provided that there
are no imminent new arrivals. Please check with us and when possible we will be happy to oblige.

 

CONTACT

Any queries or problems during your stay
Please Call:
Hugh 00 (353) 86 8361375
UK mobile 07785250099
Patricia 00 (353) 87 2967420
or
Email: info@tranquilityireland.com