Property Terms & Conditions

BOOKING

For all bookings, including those made by telephone or internet, the lead guest must read and agree to the Holiday Letting Agreement overleaf, the agreement is made binding by the payment of the deposit. This must be sent to us at the time of booking. The lead guest must be over 18 years of age and authorized to make the booking and to accept these booking terms & conditions by all persons named on the Property Rental Booking Form. The Lead Guest will be responsible for making all payments due.

On receipt of documents from us you must advise us if anything appears to be incorrect. We (the owners) regret that we cannot accept liability if we are not notified of any inaccuracies within 10 days of our dispatching the documents to you. We reserve the right to refuse a booking without giving any reason.

RENTAL PAYMENT

In order to confirm your booking a payment of €500/£500 or other amount decided by Tranquility Ireland must be transferred after reading the Holiday Letting Agreement. If we do not receive your payment within 2 days of your verbal or email confirmation, then we will release your reservation and will not be able to guarantee that the property will subsequently be available.

We must receive the full rental fee by bank transfer two weeks before arrival date or by arrangement with the owner. If payment is not received by us in full and by the date given in our confirmation letter then we reserve the right to treat the booking as cancelled. In this case, cancellation charges as set out in the clause “Cancellation by you” will be applicable.

NB: No reminders of payment dates will be sent.

Bookings received 6 weeks or less before the booking arrival date must be paid in full.

Although we would not anticipate any costing errors on the confirmation invoice, should there be an obviously incorrect price shown, we will then issue a new invoice and will not be bound by the price shown on the incorrect invoice.

YOUR CONTRACT

A binding contract comes into existence when your booking is confirmed by telephone (when you are booking 6 weeks or less before arrival) and in all other cases when the deposit is paid – this will be noted on your confirmation email.

CANCELLATIONS – BY YOU (LEAD GUEST)

You may cancel your booking prior to 16 weeks of arrival date. Cancellation must be communicated to us in writing and takes effect from the date received by us and will incur a €250/£250 administration fee with the €250/£250 balance being returned to your nominated account.

CANCELLATIONS – BY US

It is extremely unlikely that we will have to make any changes to your property rental. However, occasionally we may have to make changes and reserve the right to do so at any time. Most of these changes would be minor and we will advise you of them as soon as they may be applicable. If we are forced to cancel the property rental because of force majeure or any other reason that makes the property unfit for rental, you will have the choice of either allowing us to try to locate a suitable alternative property on your behalf or of cancelling the booking and accepting a full refund of all monies paid to us. Please note that we are not liable for any consequential loss or incidental expenditure resulting from the cancellation of your stay.

INSURANCE

It is the responsibility of the guests to ensure that their personal possessions are insured. We cannot accept any liability for theft of, loss or damage to personal possessions. We also recommend that guests arrange adequate travel insurance for cover in case of cancellation (see CANCELLATIONS)

COMPLAINTS

Complaints must be reported immediately to the owners of the property or to their representatives thereby giving them the opportunity to rectify the problem during your stay. If the problem cannot be rectified during your stay, you must write to us within 28 days of departure giving full details of your complaint. We cannot accept complaints if you have not followed the course of action laid down in this clause.

OCCUPATION OF THE PROPERTY

Only the named guests are permitted to use or stay in the property. If you are expecting overnight visitors, you must let us or our representatives know. You and your party must not exceed at any time the numbers of sleeping places. The owners or our representatives have a right at all times to refuse access to the property for people who are not members of the party.

LOCATION MAP & DIRECTIONS + KEY COLLECTION

A Location Map and Directions along with Key Collection instructions will be sent to the booker on receipt of deposit payment.

No outside caterers or activity providers are permitted on any of our properties

ARRIVAL/ CHECK IN TIME

This is from 4pm on the arrival day booked. We may be a little flexible on this provided that there are no departures from the night prior. Please check with us within a few days of your arrival date and when possible we will be happy to oblige.

DEPARTURE/CHECK OUT TIME

This is by 11am on the departure day booked. We can be a little flexible on this provided that there are no imminent new arrivals. Please check with us and when possible we will be happy to oblige.

CONTACT

Any queries or problems during your stay please call:

Hugh 00 (353) 868361375

Patricia 00 (353) 87296742

or email info@tranquilityireland.com